Chiltern Technology Retail is determined to solve the problems of loss prevention and shrinkage, which are unnecessary costs that retailers often have to bear. In all retail businesses, shrinkage is a real problem whether caused by staff or customers. At Chiltern Technology Retail we are committed to the development of real time IP based data mining, to provide retailers with monitoring and reporting systems that can combat shrinkage. A recent study by the Criminology Department of the University of Leicester showed that the addition of data mining and CCTV technologies tackles this problem and achieves an excellent return on investment. Chiltern Technology Retail provides the tools to assist in the compilation of live data to allow the generation of exception reporting for POS systems. If an exception is detected the system administrator can be alerted via email or SMS to allow instant verification and retrieval of data.

The system can detect:

• Refunds of the same product by the same operator
• Multiple use of credit/debit card
• High value gift card activation
• Voids over a predetermined value
• Refunds over a set value
• Transactions where the last item is voided
• Operator performance
• Operator identification ie is the operator using the correct log on
• Bulk purchases
• Credit Card denials

Data can be captured and interrogated as it happens in real time for quick action, leading to improved crime prevention.

Chiltern Technology Retail is also developing a reporting system for customer mapping to assist with store layout and development as a way to increase sales. Chiltern Technology's analytical software is able to count the number of people that enter a store and compare that against the number of transactions. As leaders in our field, we are also experimenting with measuring the effectiveness of various displays within the store using the very latest analytical technology.